Privacy Policy

I value you and your business and appreciate that you share your personal information with me. I take this responsibility very seriously and will treat your data with care and respect. This is my Privacy Notice and it explains how I collect, use, and protect your personal data. I am responsible for the collection and proper management of any personal information you submit. I will keep your personal details secure and use the information you provide in accordance with applicable privacy and data protection laws and the terms of this Privacy Notice.

Who is responsible for managing my information?

Vivienne Crow does not use third parties for managing data and my website and brochures operated and/or produced in relation to it are owned by:

Vivienne Crow

8 Northwood Crescent
Cumbria CA3 9BP

What information do we collect?

If you choose to use my services or make requests for quotations about potential work, I will collect details that you provide in relation to that work or quotations, Information held is likely to include your name, address, contact details, information about your request and any additional information we may need to help meet your specific requirements. We also collect website usage information and do this using “cookies”. For further information about cookies and how I use them please see my Cookie Policy.

How do I use your information?

  • To enable me to provide support or services that you have requested or contracted to.
  • To maintain my own accounts and records.
  • To inform individuals of news, events or activities.
  • for statistical purposes when I evaluate our range of services.

Legal Obligation I may also disclose your personal data without your permission to the extent that I am required to do so by law or regulation.

What is my legal basis for processing your personal data?

My lawful basis for processing your general personal data: Processing necessary for the performance of a contract with the data subject or to take steps to enter into a contract.

How long do I keep your personal data?

I keep your personal data for no longer than reasonably necessary in order to carry out the ongoing nature of the support I offer within the computer support environment. And in case of any legal claims/complaints; for safeguarding purposes.

Your rights and your personal data

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

  • The right to request a copy of the personal data which I hold about you;
  • The right to request that I correct any personal data if it is found to be inaccurate or out of date;
  • The right to request your personal data is erased where it is no longer necessary to retain such data;
  • [The right to withdraw your consent to the processing at any time, WHERE CONSENT WAS YOUR LAWFUL BASIS FOR PROCESSING THE DATA];
  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
  • The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).

Further processing

If I wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then I will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

Changes to my privacy policy

Any changes I may make to my privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.